Support

Email support@dayspine.com — we answer within one business day.

Tell us what you were doing, what you expected, and what happened instead. If it involves a specific meal or workout, the date and time helps us find it.

Delete your account

In the app: Profile → Delete my account. It removes your account and everything in it, from our servers and from your phone. It cannot be undone.

If you cannot open the app, email support@dayspine.com from the address on your account and we will do it.

My data did not sync

Nothing is lost. Dayspine saves every entry on your device first and keeps a queue of anything not yet uploaded, so entries made in a basement gym or on a plane upload themselves the next time the app is open with a connection.

If something is still missing after that, email us with the day it happened.

The photo scanner got my meal wrong

Portion size is the hard part, and the estimate is exactly that. Nothing is added to your diary until you confirm it, so correct the numbers on the confirmation screen before saving — or skip the photo and search for the food instead.

If it cannot read a photo at all, it will say so rather than guess.

Sleep and heart rate are not showing

Those come from Apple Health or Health Connect, so they only appear once you grant permission and once your watch or phone has written them. Dayspine only ever reads that data; it does not write anything back.

Billing

Subscriptions are handled by Apple and Google, not by us, so refunds and cancellations go through them:

• iPhone or iPad: Settings → your name → Subscriptions.
• Android: Play Store → your profile → Payments and subscriptions.

Cancelling stops the renewal and you keep access until the period you have paid for runs out.

Contact

Exotix creators LLC
30 N Gould St Ste N, Sheridan, WY 82801-6317, United States
support@dayspine.com